ARMSTRONG AUDIO
VINTAGE & RETRO AUDIO REPAIRS
Drop Off Appointment
Pick a time to visit our repair shop and drop off your unit for diagnostic check.
Service Description
All units to be repaired by us must first be booked in for a diagnostic check. Once you've made a booking we'll provide you with an estimate so you can decide whether or not to go ahead with the appointment. If after the diagnostic check, additional labour or specific parts are required above the original estimate. We'll send you a quote before completing the necessary repair work. NOTE: Diagnostic checks and and any subsequent repair work is not done per the appointment. The appointment is only for booking the unit on to our work queue. We aim to repair units within 3-4 weeks. See our 'Terms & Conditions' for more details.
Cancellation Policy
1. Booking an Appointment All repair assessments and consultations must be booked in advance. Bookings can be made via phone, email, or preferably through our website. We request basic information about the equipment (brand, model, symptoms) in order to provide you with an initial estimated repair cost 2. Diagnostic Fee A non-refundable diagnostic fee of £50 is required at the time of booking and upon drop-off. This fee covers diagnostic work and forms part the final repair cost if you choose to proceed. If you decide not to go ahead with the repair, the diagnostic fee is retained. 3. Cancellations & Rescheduling You may cancel or reschedule your booking without charge. 4. Drop-Off Items must be dropped off at the scheduled time. If your unit is part of a multi-unit system, please only bring the faulty unit and the remote control if available. Once repairs are completed and upon notification, items must be collected within 30 days unless otherwise agreed. Uncollected items beyond 30 days will incur a £1.50 per day storage fee, and in extreme cases may be disposed of or sold to recover costs 60 days after notification. 5. Repair Quotes After the diagnostic check, we will provide a revised quote for approval if the repair cost exceeds the initial estimated repair cost. Estimates are valid for 14 days unless otherwise stated. 6. Turnaround Times Turnaround times are estimates only and may vary depending on parts availability, the complexity of the repair, and current workload. We will keep you informed of any significant delays. 7. Parts & Warranty Replacement parts used are either new, refurbished, or original vintage components where available. Labour and replaced parts are covered by a 6-month warranty, excluding damage caused by misuse, external factors, or interference by third parties. 8. Payment Full payment is required upon collection. 9. Data & Privacy Any personal information provided during the booking process is used solely for managing your repair and will not be shared with third parties. 10. Social MediaArmstrong Audio may photograph or film your equipment and use the images or videos for promotional purposes on social media. No compensation or prior approval is required. 11. Agreement to Terms By booking with Armstrong Audio, you confirm that you understand and agree to this Booking Policy.
Contact Details
32a Blackhorse Lane, London, England E17 6HJ, GBR
++44 2085230023
info@armstrong-audio.com